Buying a professional modular indoor sports wood flooring system is not a one-time transaction, and NaiBu understands this better than any other brand in the industry. That is why the company has built a complete full-lifecycle after-sales service system that supports every customer from the moment they first inquire about a product all the way through decades of floor use.
Every NaiBu customer gets their own dedicated project file that records every detail of their floor installation: the exact product series they chose, the installation date, the specific components used, and all regular maintenance records. During the official warranty period, NaiBu provides completely free repair services for any manufacturing or installation-related issues that might arise. But even after the warranty period ends, the company never abandons its customers. NaiBu continues to provide the same high-quality professional service for all out-of-warranty floors, only charging the bare material cost with no extra hidden service fees.
NaiBu also offers a full range of professional maintenance and refurbishment services tailored specifically for its modular systems. If a floor gets scratched after years of play, the NaiBu service team can come on-site to repair the damage quickly. If the finish starts to show minor wear, they can re-coat the surface to restore its original 95-degree gloss. Venue operators can even request custom painted logos and court lines directly from NaiBu’s professional team, with perfect color matching that will not peel or fade prematurely. This lifetime support means that NaiBu customers never have to worry about being left alone to deal with floor problems they cannot solve.
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